PROBLEM

Each service (web or mobile app) of the digital ecosystem had its own look and feel for customer navigation and service menu. There were no cross-service navigation, and the transition between services required re-authentication, which negated cross-sale.

Users could not quickly access account settings and notifications.

The ecosystem was enriched with so many services that it became impossible to navigate between them without getting lost. Users were not targeted to use more benefits from the ecosystem because there were no channels to upsell services.

SOLUTION

Integration kit for digital services of the ecosystem that provided single sign-on, ecosystem navigation shortcuts, notifications and recommendations. The kit included web components, mobile SDK, APIs and integration documentation.

PRODUCT TYPE: infrastructure product

TARGET AUDIENCE: internal product teams (direct), individual and business end-users (indirect)


TEAM

STACK

 MY CONTRIBUTION

 MY ACHIEVEMENTS